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Chief Product Officer

About HouseWorks

Fueled by a real understanding of today’s challenges, HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype; developed profitable, long standing referral relationships with hospitals, SNFs, health care systems and senior housing; and created an innovative brand that positions us to serve the future customer.  HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves. 

We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Our people are our greatest asset! 

We are looking for a strategic, creative, detail-oriented and experienced healthcare executive to be our Chief Product Officer in our Newton, MA office and be part of a TEAM that is set to redefine the private home care industry.  This new position is responsible for developing and bringing to market an ecosystem of new products and services that grow revenues, increase client satisfaction and strengthen brand awareness.   You must have proven experience in negotiating complex commercial relationships and have a complete understanding of how operational capabilities map to growth opportunities.  Reporting to the CEO, you will serve as a key member of our senior leadership team playing an important role in discussions and decisions about the strategic direction of the organization. 

Key Responsibilities

  • Lead the strategy and operations of new products and services from idea to execution.  Tasks include understanding competitive market and consumer preference; creating a project workplan that measures progress; sourcing and vetting potential strategic partners and vendors; and integrating new products into operational workflow.    
  • Evaluate new products in the context of their ability to positively impact healthcare outcomes and reduce healthcare costs.
  • Partner effectively with staff at all levels of the organization to communicate and coordinate execution. launch and implementation of new products.
  • Create dashboards and evaluation tools to measure key performance indicators on new products, considering client, staff and Caregiver satisfaction. 
  • Create go-to-market strategies, playbooks and collateral that will standardize marketing approach for each new product in Boston and in new markets.
  • Work with executive leadership to create consistent messaging to external stakeholders that aligns with strategic goals.
  • Prepare (board level) presentations with recommendations on product initiatives that include market need, ROI and other key performance indicators.
  • Participate on Executive Team.

Qualifications and Skills

  • Master’s degree preferred. 
  • At least 5-10 years of demonstrable management success in a health care related field.
  • Proven experience bringing new healthcare products and services to market.
  • Strong attention to detail, self-starter, with an ability to manage multiple projects simultaneously.
  • Superior analytical and problem-solving skills with demonstrated abilities to set and execute against aggressive goals.
  • Ability to set and drive priorities, monitor progress towards goals, and utilize data and information to inform and report results.
  • A positive, optimistic, action-oriented individual with a ‘can do’ and ‘roll-up-the-sleeves’ work ethic.
  • Excellent verbal and communication skills
  • Strong leadership skills with the ability to get buy-in from internal and external stakeholders.
  • A team player.
  • A passion for excellence.
  • A sense of humor and humility.
  • General familiarity and understanding of healthcare technologies.

Benefits and Perks

Benefits. We offer a competitive benefits package that includes medical coverage, 401k retirement option, paid holiday, vacation and sick time and other voluntary benefits. We also offer a robust Employee Assistance Program and Training and Workshop opportunities for your professional development.

Support Through a Culture of Learning and Employee Engagement. Our dedicated Case Management, Scheduling, Home Modification and Administrative teams are focused on building relationships with clients, families and employees alike. When you join the team at HouseWorks, you have access to our resources!


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