Case Manager

Waltham, MA

Full Time

Office Staff – Sales & Marketing

Mid Level

About HouseWorks

Fueled by a real understanding of today’s challenges, HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary:

We are looking for a full-time, compassionate and detail-oriented Case Manager to oversee and coordinate care for our private-pay clients in both community-based and assisted living settings. As a Case Manager, you will be responsible for assessing client needs, developing personalized care plans, coordinating services with scheduling staff, and ensuring high-quality, client-centered care. This role requires strong organizational skills, excellent communication, and a commitment to enhancing the well-being of our clients.

Essential Duties and Responsibilities:

· Conduct initial and ongoing assessments of clients' needs, preferences, and living conditions.

· Develop, implement, and regularly update individualized care plans in collaboration with clients, families, and caregivers.

· Coordinate and schedule non-skilled in-home care services, including personal care, companionship, homemaking, and respite care.

· Serve as the primary point of contact for clients, families, and caregivers, addressing concerns and ensuring satisfaction.

· Monitor service delivery to ensure compliance with care plans and company standards.

· Conduct regular check-ins (in-person, phone, or virtual) with clients and caregivers to assess service quality.

· Maintain accurate and up-to-date client records, including care plans, progress notes, and communication logs.

· Collaborate with healthcare professionals, assisted living staff, and community resources as needed.

· Assist with client onboarding, including completing necessary documentation and explaining services.

· Identify and recommend additional support services or resources to enhance client care.

· Ensure compliance with company policies, state regulations, and privacy laws (HIPAA).

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate will be located a commutable distance from our Woburn, MA office. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· 2+ years in case management, home care coordination, or a related role (experience with private-pay home care or senior services a plus).

· Home Care, Home Health or Hospice experience preferred

· Strong verbal and written communication skills

· Experience working within a CRM system (HubSpot experience is a plus)

· A proactive, customer service orientation, with the ability to collaborate effectively with internal and external stakeholders

· The ability to handle multiple tasks simultaneously, take initiative without direct supervision, set priorities, and thrive in a fast-paced environment

· Strong organizational skills

· A sense of urgency to solve complex problems.

· Driver’s license and reliable transportation

Physical Demands:

· Must remain in stationary position for long periods of time at desk or computer

· Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

· Office Location & Community-Based Settings (homes, assisted living facilities, nursing facilities, etc)

This position will require some physical presence in HouseWorks corporate office in Woburn, MA on a weekly basis.

Benefits:

401k
Medical, Vision & Dental Insurance
PTO, Sick Time, Floating Holidays

HWOS1000

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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