• Analyze and administer employee benefit programs in accordance with federal, state, and local laws and regulations
• Plan and support company-wide open enrollment activities, including creation of enrollment sessions, distribution of materials, employee support, and monitoring enrollment status
• Handle escalated benefit inquiries related to eligibility, plan provisions, enrollments, status changes, and appeals; serve as secondary contact for the benefits hotline
• Recommend process improvements and collaborate with vendors to enhance service quality and operational efficiency
• Reconcile monthly vendor invoices and prepare ongoing metrics, dashboards, audits, and trend analysis
• Partner with payroll to ensure employer contributions and payroll deductions are processed accurately and timely
• Oversee weekly carrier file feeds and coordinate benefit changes outside of electronic file transmissions
• Identify opportunities to automate benefits processes through multi-system coordination and workflow improvements
• Partner with Finance regarding monthly benefits reconciliations for Health & Welfare and 401(k) plans
• Maintain ongoing financial tracking and distribute metrics and dashboards to business partners and leadership
• Prepare, project manage, and execute all phases of the open enrollment process, including enrollment assistance, follow-up, and vendor coordination
• Prepare detailed reports and benefit files for audits, payroll processing, vendor requirements, and internal business partners while ensuring regulatory compliance
•  Assist with required compliance filings and documentation
• Coordinate employee-focused benefit events and initiatives, including seminars, wellness events, and health fairs
• Analyze Total Rewards trends, research best practices, monitor economic and regulatory changes, and recommend program enhancements
• Measure program effectiveness, analyze cost impacts, and provide recommendations for improvements
• Perform other duties as assigned

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 4–5 years of benefits administration or HR experience within a service-based or healthcare environment preferred
• Strong working knowledge of ERISA, ACA, HIPAA, COBRA, and related benefits regulations
• Knowledge of ICHRA (Individual Coverage Health Reimbursement Arrangement) administration and processes strongly preferred
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, complex formulas, conditional formatting, charting, and large data set analysis
• Experience preparing reports, dashboards, reconciliations, and analytical summaries for leadership and business partners
•  Strong analytical, organizational, and data management skills with the ability to identify trends, discrepancies, and process improvement opportunities
• Excellent customer service, communication, and problem-solving skills
• Demonstrated ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment
• Ability to communicate effectively both verbally and in writing
• Spanish bilingual skills strongly preferred
• Experience with HRIS, payroll, and benefits administration systems preferred

• ​​​Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

• Office environment

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.