Director Of Intake

Woburn, MA

Full Time

Sales and Marketing

Senior Manager/Supervisor

About HouseWorks
Fueled by a real understanding of today’s challenges, HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves.We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity
We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary:
We are seeking a dedicated and experienced Director of Intake to oversee all aspects of our intake team and processes for our Private Pay Home Care service line in Massachusetts and New Hampshire. The Director of Intake will be responsible for managing all aspects of the intake process from initial inquiry to lead conversion, while providing leadership to the inside sales team. The ideal candidate will possess strong management skills, experience in healthcare, and preferably familiarity with HubSpot CRM.

Essential Duties and Responsibilities:

Manage all aspects of the intake team and its responsibilities, including direct management of inside sales staff
Provide oversight of the full intake process, from initial inquiry to lead conversion and engagement of pending leads in the pipeline
Provide training and supervision to the members of the intake team, including hiring and onboarding, providing feedback, accountability, and performance management
Ensure policies and procedures are followed consistently by the intake team
Lead the intake team to develop and efficiently meet personal, team, and organization-wide goals with quality work
Foster consistent and positive communication and collaboration among Case Management, Operations, and local Care Centers staff and leaders
Track and report on the intake process, ensuring that goals are consistently met and analyzing data to identify areas for improvement
Utilize experience in healthcare to enhance the effectiveness of the intake process
Utilize familiarity with HubSpot CRM to optimize intake processes and maximize efficiency
Other duties as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5+ years of sales/intake experience
A sense of urgency to convert leads and ability to solve complex problems
Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills
A proactive, customer service orientation, with the ability to collaborate effectively with internal and external stakeholders
The ability to handle multiple tasks simultaneously, take initiative without direct supervision, set priorities, and thrive in a fast-paced environment
Strong leadership, organizational, and analytical skills

Experience in healthcare is a plus
Experience with HubSpot CRM is a plus

Physical Demands:

Must remain in stationary position for long periods of time at desk or computer
Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

Office Location

Benefits:

401k
Medical, Vision & Dental Insurance
PTO, Sick Time, Floating Holidays

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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Director Of Intake

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