HouseWorks Home Care

Senior Benefits Administrator

Office Staff – HR - Woburn, MA - Full Time

About  HouseWorks
Fueled by a real understanding of today’s challenges,  HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves.We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity
We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary: 
The Senior Benefits Administrator partners closely with the Director of Benefits to deliver exceptional customer service to employees and support the effective administration of health and welfare benefit programs.

Essential Duties and Responsibilities:
  • Analyze and administer employee benefit programs in accordance with federal, state, and local laws and regulations
  • Plan and support company-wide open enrollment activities, including creation of enrollment sessions, distribution of materials, employee support, and monitoring enrollment status
  • Handle escalated benefit inquiries related to eligibility, plan provisions, enrollments, status changes, and appeals; serve as secondary contact for the benefits hotline
  • Recommend process improvements and collaborate with vendors to enhance service quality and operational efficiency
  • Reconcile monthly vendor invoices and prepare ongoing metrics, dashboards, audits, and trend analysis
  • Partner with payroll to ensure employer contributions and payroll deductions are processed accurately and timely
  • Oversee weekly carrier file feeds and coordinate benefit changes outside of electronic file transmissions
  • Identify opportunities to automate benefits processes through multi-system coordination and workflow improvements
  • Partner with Finance regarding monthly benefits reconciliations for Health & Welfare and 401(k) plans
  • Maintain ongoing financial tracking and distribute metrics and dashboards to business partners and leadership
  • Prepare, project manage, and execute all phases of the open enrollment process, including enrollment assistance, follow-up, and vendor coordination
  • Prepare detailed reports and benefit files for audits, payroll processing, vendor requirements, and internal business partners while ensuring regulatory compliance
  •  Assist with required compliance filings and documentation
  • Coordinate employee-focused benefit events and initiatives, including seminars, wellness events, and health fairs
  • Analyze Total Rewards trends, research best practices, monitor economic and regulatory changes, and recommend program enhancements
  • Measure program effectiveness, analyze cost impacts, and provide recommendations for improvements
  • Perform other duties as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree in Human Resources, Business Administration, or related field preferred
  • 4–5 years of benefits administration or HR experience within a service-based or healthcare environment preferred
  • Strong working knowledge of ERISA, ACA, HIPAA, COBRA, and related benefits regulations
  • Knowledge of ICHRA (Individual Coverage Health Reimbursement Arrangement) administration and processes strongly preferred
  • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, complex formulas, conditional formatting, charting, and large data set analysis
  • Experience preparing reports, dashboards, reconciliations, and analytical summaries for leadership and business partners
  •  Strong analytical, organizational, and data management skills with the ability to identify trends, discrepancies, and process improvement opportunities
  • Excellent customer service, communication, and problem-solving skills
  • Demonstrated ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment
  • Ability to communicate effectively both verbally and in writing
  • Spanish bilingual skills strongly preferred
  • Experience with HRIS, payroll, and benefits administration systems preferred
Physical Demands:
  • ​​​Must remain in stationary position for long periods of time at desk or computer
  • Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking
Work Environment:
  • Office environment
Benefits:
  • 401k
  • Medical, Vision & Dental Insurance
  • PTO, Sick Time, Floating Holidays

Pay Range: The hiring range for this position is $75,000–$85,000 annually. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HWOS1000


 

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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