HouseWorks Home Care

HR Benefits Representative

HouseWorks Corporate Office - Woburn, MA - Full Time

About HouseWorks

Fueled by a real understanding of today’s challenges, HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Job Summary:

The Benefits Representative works closely with the Benefits Manager and the Director of Benefits & HR Operations to provide excellent customer service to staff and aid in the administration of the health and welfare and 401k benefit programs.

Essential Duties and Responsibilities:
  • Administers employee benefit programs in accordance with federal, state, and local laws and regulations.
  • Respond to benefit inquiries from plan participants relating to eligibility, plan provisions, enrollments, and status changes. Primary contact on the benefits hotline.
  • Process and review benefits enrollments in the HRIS to provide vendors with accurate information.
  • Reconcile and prepare monthly invoices for insurance carriers to ensure payroll data accuracy and correct payments.
  • Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.
  • Oversees the management of the weekly file feeds to carriers and administers all benefit changes with carriers outside of electronic files.
  • Partners with finance regarding the monthly benefits reconciliation for the Health and Welfare and 401k plans
  • Oversees the employee benefits onboarding process, including delivering new hire benefits orientation and assisting with enrollment.
  • Aid in the execution of all phases of the Open Enrollment process including enrollment assistance, follow -up, and vendor participation.
  • Prepare and create detailed reports and benefit files for audits, payroll processing, vendor requirements and internal partners ensuring compliance with federal and state regulations.
  • Aid in the execution of all phases of the Open Enrollment process including enrollment assistance, follow -up, and vendor participation.
  • Assist in the management of the leave of absence policies and day to day leave administration, including communication to the plan participants and coordinating leaves in accordance with any federal/state/local regulations.
  • Assist in coordinating special projects and events throughout the year including employee seminars, health fairs, etc.
  • Other duties as assigned.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree preferred.
  • Spanish Bi-lingual given strong consideration
  • At least 3-5 years experiences as a benefits or HR professional within a services environment
  • Knowledge and experience related to federal, state, local laws and regulations including, but not limited to COBRA, Healthcare Reform requirements, Short Term Disability, FMLA in multiple states, Workers Compensation and state specific government regulations for insurance filing an reporting.
  • Ability to interpret, apply and explain leave of absence coverage and benefits to employees.
  • A high degree of personal integrity and maturity including the ability to manage sensitive and confidential information.
  • Excellent customer service and problem-solving capabilities.
  • Excellent communication and time management skills.
  • Intermediate to advanced knowledge of Microsoft Excel and power-point
  • Experience working with a variable hour population is a plus.
  • Must be hands on and can work in a fast-paced environment.
  • Two years of experience working with a highly variable hour population.
  • Excellent time management skills and ability to plan and set priorities.
  • Excellent verbal and written communication skills.
  • Computer proficiency and technical aptitude with the ability to use Microsoft Office products.
  • Knowledge of all federal, state, and local regulations and compliance requirements related to employee benefits.
This position will require some physical presence in HouseWorks corporate office in Woburn, MA on a weekly basis. The salary offered will be based on several factors including but not limited to the qualifications of the applicant, years of relevant experience, and level of education attained.

Benefits:
  • 401k
  • Medical, Vision & Dental Insurance
  • PTO, Sick Time, Floating Holidays
HWOS1000

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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